Cue Acoustics Support
If you ever have a question about our policies, or one of our products, you’ve come to the right place. If you can’t find the answer you are looking for, give us a call at 866.959.4283, or email us at support@cue.com, and we’d be happy to help you. We want you to feel comfortable ordering from us because we are an honest company intent on providing the highest quality audio products and the best customer service you'll find anywhere. Click on the titles below or use the Support dropdown menu to explore this section of our site.
Warranty
Learn about our one year warranty that covers all products.
Returns & Exchanges
Get details on our policies regarding returns and exchanges. We provide an industry-leading 90-day money back guarantee. So, if you are unhappy with your purchase in any way you can send it back to us for a full refund. We'll even pay for the return shipping!
Product Registration
Register your Cue Acoustics product online. Or you can fill out the registration card included with your product and mail it to us at:
Cue Acoustics
230 Somerville Ave
Somerville, MA 02143
Attn: Customer Service
FAQs
Maybe you have a question that's already been asked. Here you can find a list of questions and answers organized by product or subject. Just click on a question and the answer will appear below it.
Shipping
We ship orders within 2 business days via UPS (Ground, 3 Day Select, and 2nd Day Air).
Get Your Model r1 Upgraded for Free
If you are the owner of a Cue Radio Model r1 that was purchased before July 2011, you can get its firmware upgraded to the newest version without any cost to you. The new firmware makes the r1 twice as loud, and allows you to charge your iPod or iPhone faster.
To Get Your Model r1 Upgraded:
1) Email or call us at 866.959.4283 and we'll email you a return form which you can fill out and email back to us.
2) We'll send you a UPS return label via email.
3) Securely pack up your r1 (ideally in its original packaging, and no need to send us your Model s1 speaker, if you have one).
4) Put the UPS label we sent you on the box.
5) Either call UPS for a pickup or drop it off at a UPS shipment center.
6) We will upgrade your r1 and send it back to you as soon as possible.
If you are a local resident, you can send us an email or call us at 617.591.9500 to set up a time to come in and drop off your r1 at our headquarters (230 Somerville Ave., Somerville, MA). We'll have it upgraded and ready to pick up within 3 business days.
Thank you for choosing Cue Acoustics.
