Delivery & Collection

Questions about shipping?

The information below covers your current shipping options when shopping online, plus expected delivery timeframes and associated costs. If you have more detailed questions, visit our Help Centre or contact our customer service team here.

Shipping within New Zealand

• Shipping is FREE on all online orders over $250*
• For orders under $250, shipping is $8.

*Free shipping thresholds are subject to change at any time, including but not limited to promotional and sale periods. Any changes will be communicated via email and on the website at the time.

*Excludes telephone purchases and delivery of Click & Collect parcels.

You now have the option of orders being posted or collection from store.
For further information regarding Click & Collect, please visit the dedicated page.

Shipping Timeframes

All shipping rates detailed here are for online orders only and do not apply for purchases in Cue stand alone stores or Ballantynes. Online orders made via Click & Collect and Store to Door incur stand alone store shipping rates if required to be posted. Please contact these stores directly for their shipping rates.

Whilst we make every effort to ship your order within the timeframes supplied, unforseen delays in shipping during peak trade times may occasionally occur. Peak trade times may include special promotions, mid season sale, end of season sale, and holiday periods (including public holidays). In the event you have paid for shipping and your order is delayed during a peak trade period, please contact our customer service department for a shipping refund.

If you order more than one item, your order may be fulfilled from several sources. In this instance, you will receive separate parcels from each sending store.

A final shipping cost will be automatically calculated when completing your purchase at checkout, based on the delivery location, service selected and Cue Club membership. All shipping charges are non-refundable. If shipping to a business address, please include the business name and full address in the delivery address upon checkout.

Shipping Destinations & Delivery Times

The shipping times below supplied by New Zealand Post are estimates only and commence from the date of shipping, not necessarily the order date.

New Zealand Post estimates delivery within 3 working days from the date an order is dispatched. This is an estimate only, and you will receive your tracking details upon your order’s dispatch. Use this number to follow the progress of your parcel, and as a reference should you need to contact New Zealand Post to enquire.

Orders received by lunchtime will be dispatched on business days (Monday through Friday, excluding public holidays). Orders received after this time or outside of NZST business hours will be dispatched the following business day.

Once your order has been dispatched, an email will be sent with your parcel tracking number and a link with which you can check the status of your delivery.

Undeliverable parcels

Your parcels require a signature upon receipt of delivery. If delivery of a parcel cannot be made, the driver will leave a delivery card at the nominated delivery address. If this occurs an email will also be sent to notify you of the attempted delivery and the location of the parcel, once it has been redirected to the nearest post office for your collection.

To collect the parcel the delivery card must be presented with a form of photo ID, and parcels must be collected within 10 business days from the date it is received by the local post office. If an undelivered parcel is not collected within 10 business days, it will be returned to us and you will be notified via email. Redelivery is charged at an additional $8.

Buy online and collect from your favourite store within 30 minutes of placing your order!*

Cue is committed to continuing to offer excellence in customer service. We are excited to introduce Click & Collect with greater flexibility.Shop online now and collect in your favourite store within 30 minutes of placing your order.

1. Shop online at www.cue.com
2. Select ‘Collection’ from your preferred store during checkout*
3. Confirm your order
4. Collect in-store

*30 minute Click & Collect service is available on orders that say ‘Collect In-Store: Today only’ . Items showing as being available within 1-3 business days will not be available for 30 minute collection as they will be sent from our distribution centre to your selected store. In the unfortunate event that your selected store is unable to fill your order, you will be contacted by our customer care team to provide alternative options.

All the convenience of securing your size and paying online, with the added benefit of being able to collect your purchase from store in your time at no charge.

Full collection and delivery options can be viewed on the product page or selected for each item during checkout.

• Items currently available will show as being available for collection today where the store is one hour from end of trade. Otherwise, it will be available the next day. You will be notified once your order is ready, so ensure you wait for this email and text message before visiting your chosen store.
• Items not available in the collection store but available in the distribution centre will show as being available within 1-3 business days and will not be available for 30 minute collection. These items will be sent to your nominated store and you will be notified once they arrive and are ready for collection.

All orders completed using the collect in-store option will require a valid mobile number to be supplied in order to receive a collection notification. These text messages cannot be opted out of.

Should you wish to make any changes to your order, contact our customer service team for assistance (details below) rather than contacting the collection store directly.

If your selected store is unable to fill your order, you will be contacted by our customer service team to provide alternative options.

When collecting your order in-store, you will need to show a copy of the invoice emailed to you once we have advised that your order is ready. You may also be asked to show photo ID at the point of collection.

If a Click & Collect order is not collected within three weeks of placing the order, the order will be cancelled and refunded back onto the original method of payment. This will be communicated via email to the email address provided for the order.

Your favourite store will be automatically set as your closest Cue store depending on your current location. You can change this by either selecting the geotool at the top of the screen (on desktop) or in the main navigation (on mobile), or when searching for availability of a style. Our collect in-store option will only be available in Cue stores and excludes our Cue Myer locations.

Any items chosen for delivery to your residential or business address will adhere to current shipping standards. For more information regarding our shipping policy, please visit https://www.cue.com/Customer-Info/Shipping

Our online returns policy applies to all purchases made online, regardless of whether they are delivered or collected in-store. Please visit https://www.cue.com/Customer-Info/Returns for all information relating to returns.

*In-store collection is currently only available at Cue stores within Australia and excludes Cue Myer stores and Cue David Jones stores.

Cue is committed to excellence in customer service and staying one step ahead by introducing exciting new technologies to enhance your shopping experience! Store to door allows customers to order items that are unavailable in their local store, to be sent directly to their home.

Sold out online? Not in your favourite store?

Store to door orders must be returned in-store only and cannot be returned to the online store. If for any reason your store to door order is cancelled, you will be contacted via phone to organise a refund.

For more information, visit us in-store or contact us here.

*Conditions apply. Available in Australia and New Zealand Cue stores. Excludes Ballantynes.

For information regarding shipping options please see the below;

Singapore

Hong Kong

United States

United Kingdom

All other countries